presentations
Below are presentations that were made at this event which you can download. To view these presentations, you will need Adobe Reader. To download this for free, click here. Please note, depending on your connection speed, the presentations may take a minute or two to download.
day one
Keynote address: the central government perspective
Focus: partnership working at the front line - the challenges and opportunities in delivering better services for local citizens
- Working in partnership: the police perspective - Steve Mortimore, Director of Citizen Focus and Neighbourhood Policing Programme, National Policing Improvement Agency
- Working in partnership: the health sector perspective - Dr.Helen Bevan OBE,Chief of Service Transformation, NHS Institute for Innovation and Improvement
- Working in partnership: the third sector perspective - Pat Samuel, Deputy Director, Public Sector Partnerships Team, Office of the Third Sector
Lunchtime workshop
- End-to-end customer interaction = service transformation - TelephoneticsVIP and Datadialogs.